At BOSQUEA Furniture, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we have established the following Refund and Return Policy.
1. Return Period
You have 30 days from the date of delivery to return any item for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
2. Return Process
To initiate a return, please contact our customer service team at [bosquea@gmx.es]. We will provide you with instructions on how to return your item. You will be responsible for paying your own shipping costs for returning your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Non-Returnable Items
Some items are non-returnable, including custom-made products and gift cards. Please check the product description for specific return information.
5. Exchanges
If you need to exchange an item for the same item, please contact us for assistance. We will guide you through the exchange process.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.
7. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to our customer service team at [bosquea@gmx.es].
